Koh Samui en Thaïlande par Samui-Passion : Guide en français sur Koh Samui, actualités, infos et guide pratiques sur l'île, hotel, tous les secteurs, les plages et les activités, et plus encore...
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Secteur : Bang Por
8,1
/10
Note globale
 Sur 17 avis
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Emplacement
7,6
/10
Chambre
8,6
/10
Services
7,9
/10
Equipement et confort
8
/10
Service de réservation
9,5
/10
à partir de
2974THB
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Derniers avis
We made a room reservation via a travel agency for 3 people, but we called the hotel before hand to upgrade the room to 4 people expecting an extra charge. A man called Chris, the front office manager spoke with our Tourico sales manager. They decided as Tourico had supported the hotel before we could have a complimentary upgrade. The room was now booked for 4 people, no longer 3. When we got there late at night around 10:30-11pm, the night shift front office staff did not understand our deal and believed we needed to pay the extra for the 4th person. It was still down as the original booking for 3 people and they could not change it. They simply wasted our time checking for ages to no avail. We were very tired and asked to simply check in and asked him to consult with his manager the next day. But they insisted we pay the extra. The following morning we faced a huge problem from the front office manager Chris. He decided he did not remember the phone call with our sales manager that we would be bringing a 4th person, who he had said could be complimentary. He insisted we pay the extra for the 4th person and didn t even begin to think surely we would ve called ahead to upgrade the room considering we turned up with an extra person! He was extremely aggressive and arrogant after we reminded him of the phone call and again he insisted he never talked to us. We asked him how we could know his name and he had no answer. We were not happy with the way he spoke to us and asked him to be polite with his guests. But he said he was polite enough . He said he remembers every guest and believed he had never talked to us but how on earth do we know his name? We were so upset with his bad manners and for treating us so badly. Details outlined below: 1) He called the sales manager he had originally spoken to, and said his staff and him wanted to hit us! Because we were showing off where we worked. If we wish to show off why would we book through another travel agency?! We simply explained our sales manager thought we could get a complimentary upgrade because of the good relationship between the hotel and our company Tourico. But he said Tourico had only sent 2 bookings there before so it wasn t much! This was extremely unprofessional again. 2) He said to our sales manager that we had called his nightshirt staff dickheads . Again, unprofessional and untrue. If this is so, why did they still receive tips? 3) Very important, we never meet before but still knew his name. 4) He refused to apologise and acted needlessly bossy. I have stayed in Koh Samui on multiple occasions and worked in tourist industry for years. I have met only professional and humble staff. I have stayed at the InterContinental Baan taling Ngam, Villa nalinadda and Silavadee. I never faced a problem like this before. 5) He told the sales manager, we can have the free upgrade and no need to pay for 4th person so long as we don t post any negativity in TripAdvisor. But we cannot do this. He was a terrible guy and I do not believe he should be any type of manager in a hotel. [R24 integr.ERR:escaping]
Par Nilawan Kumnan
le 2016-05-12

Informations générales et photos de The Sea Koh Samui

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