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Secteur : Chaweng
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To whom it may concern, Hello, I would like to complain about my stay at the Buri Chaweng Resort, Koh Samui. This is my 6 th trip to Thailand that I book with you, and it is the first time I complain. As you can see from my booking history, we ve stayed at the Buri Chaweng Resort in the past: at 2015, 2013 and 2011. We chose to stay there again, for the 4 th time, as it had always been a nice Hotel with good stuff and good service. This year, at the last moment, we decided to come with our children and we knew that we will need to pay extra for the room for them. That is what we ve done at Railay Beach, Nanyuan and Koh Tao: each hotel asked for extra 200 Bath per child per night. We declared to each hotel about the children and payed the extra payment. We ve done the same at the Buri Chaweng Resort, but unfortunately the women at the front desk, Miss Apple, told us we can t stay at the room together with our children. I offered to pay the extra payment, she said we can add only one child in cost of 500 Bath per night. It is important to mention, that all the previous hotels asked for 200 Bath per night per child (Nanyuan 300 Bath per child). We offered to pay 1000 Bath extra per night, but she refused and told us that we must take an extra room for 3,500 Bath per night. We explained that we can t afford it. I asked her to cancel the reservation and we all will leave and stay at another hotel, but she told me that she can t do that and I should speak to my agent. Unfortunately we had to separate: my wife stayed at the Hotel with our two children and we payed extra 2,500 Bath for them and I had to leave and stay at night with a friend at a nearby hotel. Miss Apple said that if I was to use any of the hotel facilities (such as the pool), I would have to pay extra too. After two days separated, she called my wife s room and told her that she took food from breakfast to the room. My wife explained that it never happened and she never took anything. She told her that if she will not come to the reception she will call the police. She told us that the demand came directly from her manger but when we asked to talk to him she said we can t do that. My wife was very upset. Miss Apple accused my wife in stilling from the breakfast. Now, after 2 days she asked us to pay extra 2500 Bath for me to stay in the room with my family, (this was what we asked for at the beginning and she refused). We asked to speak with the manager but she said we can t and we must pay. We tried to explain that I wasn’t in the room for the last two days and that my wife never took food to the room. In the end we paid 2000 Bath after Miss Apple shouted at me and my wife at the front desk in front of other guests and the staff. We ve been accused in stilling and being dishonest. We were so disappointed, that we almost haven’t stayed at the hotel and didn t use the facilities. Every day we ve been outside in activity or at the beach. We didn’t buy anything from the hotel and I think Miss Apple harm the hotel s business. It s important to mention that the hotel was almost empty as it is off season and we chose to come back anyway again to the Buri Chaweng Resort. Never again. [R24 integr.ERR:escaping]
Par Blau Nir
le 2018-10-02
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Informations générales et photos de Chaweng Buri Resort

Feel a lush environment as you enter the lobby of Chaweng Buri Resort and get enchanted with the preserved nature surrounding the Villas. Chaweng Buri Resort intends to leave an unforgettable experience to everyone planning for a dream holiday or a rejuvenating retreat. Enjoy the vast white sandy beach, which gives a relaxing feeling as the water touches the shore with an inviting sound of the waves and the gentle wind to calm you down.


All these and bunched up with quality family type services, sophisticated gourmet meals, cool laze beach bar and comfortable Thai style accommodations with upscale amenities. Chaweng Buri Resort is delighted to welcome you and help you make the most of your time in Koh Samui, the true beauty of the Land of Smiles!


Chaweng Buri Resort encompasses 117 guest rooms:

:: Standard Garden Villa ::
Standard villa is a bit smaller than Superior villa, nestled in the garden further away from the beach and pool area. Rooms come with one queen-sized bed and one single sofa bed. Bathrooms are appointed with a bathtub and shower, and refreshing herbal bath amenities-plus a wardrobe, a dressing table and a large vanity counter. Other amenities include a satellite T.V., mini bar, international direct dial telephone, private combination safe, complimentary coffee and tea-making facilities.


:: Superior Villa - 56 Units ::
Villas are in the garden area with total size of 38 square meters; these villas are the 2 minutes' walk from the beach and pool areas. Each villa has its own terrace with twin or double bed, bathtub, hot & cold shower with complete toiletries, satellite TV, mini bar (Upon request), International Direct Dial telephone (IDD), private safe, complimentary coffee / tea making facilities and Wi-Fi internet.


:: Deluxe Garden Villa - 41 Units ::
Villas are in the garden area with total size of 38 square meters; these villas are situated near the beach and swimming pool. Each villa has its own terrace, twin or double bed with mosquito net, bathtub, hot & cold shower with complete toiletries, LCD TV, DVD player, mini bar (Upon request), International Direct Dial telephone (IDD), private safe, complimentary coffee / tea making facilities and Wi-Fi internet.


:: Deluxe Sea View Villa ::
38 sq.m. / Close to the beach. Rooms come with one Queen-sized bed and one single sofa bed. Bathrooms are appointed with a bathtub and shower, and refreshing herbal bath amenities plus a wardrobe, a dressing table and a large vanity counter. Other amenities include a satellite T.V., mini bar, International Direct Dial telephone (IDD), private safe and complimentary coffee / tea making facilities.


:: Deluxe Pool Villa ::



All rooms are equipped with

  • Individual air-conditioning unit
  • Satellite TV.
  • IDD telephone
  • Wi-Fi internet
  • Daily cleaning
  • Personal safe
  • Refrigerator
  • Mini bar (Upon request)
  • Complimentary coffee / tea making facilities
  • Hair dryer
  • Bathrobes
  • Bathroom with bathtub
  • Hot and cold water


King Prawn Restaurant:
On special day, dine ON THE BEACH and experience a Romantic Set Up with a luxury service, savored delectable cuisines prepared in Asian style, as well as innovative seafood dishes at this poolside restaurant. King Prawn, Restaurant serves fresh seafood, continental, authentic modern Thai cuisine and also a remarkable Beach BBQ. Enjoy a home - style meal or delight yourself with high quality Thai cuisine at King Prawn restaurant. Taste wide array of your favorite food and drinks, from hamburgers and French fries to Pad Thai and Paneang Kai with a glass of fine wine or a local beer.
Open 07.00 am. - 04.00 pm.


T-Bone Restaurant:
Suffice your hunger with American style meal, which recommends wild steak with wide array of meat such as Australian meat and local farm meat. All are carefully selected from a different cut, part of cow tenderloin, rib eye, sirloin, T-bone cut. Fresh seafood is also available from a daily catch, matched with wine from the nest makers around the world.
Open 03.00 pm. - 11.00 pm.


Sabai Dee Massage:
Indulge in a day spa at Sa Bai Dee Massage and discover serene hideaways. The soothing and holistic massage treatments at Sa Bai Dee Massage will enable you to rediscover your strength, and unlock your inner calm.

Be ready and begin experiencing our distinctively soothing day spa treatments that await you for a perfect Samui Thai massage. We warmly invite you to a guided tour of our Thai Traditional massages and oil massage. Clients are given a five-star treatment in an exotic and serene environment where we combine old-age Thai methods with the latest technological advances.



  • Swimming pool with Jacuzzi and children's step pool.
  • Traditional Thai massage is available on the beach.
  • A tour counter is located in the lobby for cars / jeeps / motorcycle rentals, and tours for adventure safaris, elephant treks, waterfalls, great Buddha, etc.
  • Library, fitness and internet café.
  • Sabai Dee massage & spa.


Other Services:
Fax services in the lobby, laundry & dry cleaning service, and baby - sitting upon request.



Chaweng Buri is located in the central of Chaweng beach, only 20 minutes drives from the airport. The resort is built in the most sought and most developed Chaweng Beach area, where young travelers and families alike are attracted with the easy access of day and night life activities through a long streamline of boutique and souvenir shops, bars, food line such as McDonalds, Pizza Company, Starbucks, including nearby medical facilities, and many more, which remain good value for the money.


The beach is approximately 7 Km long, with powdery white sand. It is bordered by dreamy, emerald - blue waters and a coral reef where waves break, leaving the bay quite peaceful. Two small islands are close to the reef - the nearest one can easily be accessed by walking through the shallow waters. The second island, farther out and larger, provides the perfect opportunity to enjoy snorkeling and kayaking.

"Bring shoes if you plan to walk around the islands, as they are made of sharp coral sands."

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